FAQs

Returns and Exchanges

Unfortunately, we are unable to accept returns or offer refunds on items for change of mind so please choose carefully your items.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@studiomakeland.com, wait for our reply and then send your item to: 305 Koru Road, RD4, New Plymouth Taranaki NZ 4374.
Please enclose:
Your goods for return, including packaging
Return address information pre-filled on a postal bag with contact details.

The customer is responsible for covering the associated shipping costs.

All exchange garments will need to be returned within 7 working days from the date of email. items must be in original condition and must not have been worn, altered or washed. all tags must remain in place. allow another 7 days for the exchange to be processed.

Please contact hello@studiomakeland.com with your query so that we can arrange for your exchange to be processed as soon as possible.

No exchanges or returns will be accepted on sale items.
Once an order is placed we do not accept cancellations.

If you have an issue with an item or wish to discuss this policy please contact us at hello@studiomakeland.com

Studio Makeland is not responsible or accountable for the loss of garments being returned.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping

New Zealand:

Free shipping over $100 (for metro delivery, please allow 3-5 working days & for rural delivery, please allow 4-7 working days)

$10 shipping under $100 (for metro delivery, please allow 3-5 working days & for rural delivery, please allow 4-7 working days)

Please allow extra days for delivery to rural addresses. 

We do not ship to PO Boxes so please provide a physical address during checkout.

Australia:

Free shipping over $100

$10 flat shipping rate for all orders under $100

Delivery 3 -10 working days for all orders.

Worldwide:

Free shipping over $250

$25 flat rate for all international orders.

Delivery 5 -15 working days for all orders.

Purchases made on weekends and public holidays will be processed on the following business day.

A tracking number will be sent to you upon dispatch so that you can track the delivery of your goods. 

Shipping limitations

When an order is placed, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this web site. All purchases from this web site are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this web site pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.

Taxes

For purchases outside of New Zealand you may be required to pay duty tax on your orders.

We do not offer refunds if you refuse the package due to customs charges. 

Contact

For any other customer service enquiries, including size, shipping, and general enquiries - please email hello@studiomakeland.com